Attention:
We offer our customers a 24-hour hesitation period. During this hesitation, we support our customers for any unreasonable refund request.
After the hesitation period, we only provide exchange and return services. please noted.
Most items purchased from our website may be exchanged or returned within 14 working days from the date of receivement.
As the Founder of our company, we stand behind our products.
Only items that were damaged or defective can be returned. However, we will not be responsible for the damages caused by shipping.
Items that are not fit are not returnable. Please email us on the sizes, color, etc before purchasing the items.
Please Note:
· Return Order Condition: The merchandise returned or exchanged must be unworn, with all original tags attached, and in its original packaging. Return items with any sign of being worn are classified as unacceptable and will not be refunded.
· Items Not Returnable: For hygiene reasons, we do not accept exchange or return of panties, bikinis, g-string, thongs, or similar intimate items.
· Shipping Charges for Return Items: Customers are responsible for the shipping charges of the returned items and they should take up the insurance on their own.
· Shipping Option or Return Items: When sending a return or exchange it is recommended that you use a parcel service such as EMS or DHL that offers a tracking method. If you do not use a courier that offers a way
to track the package or offers a return receipt request, our company cannot be held responsible for non-receipt of return goods.
· Shipping Duration for Return Items: Return items must be received within 30 days of the RA number being issued. Items received after 30 days will be classified as unacceptable and not refunded.
· Credits: Credits will be issued within 14 days of receipt of item. Please include your order date and order number to expedite the processing of your credit.
· If the product is returned or exchanged due to customer reasons, the return shipping fee shall be borne by the buyer; if it is sent by the seller by mistake, the return shipping fee will be borne by the seller.